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contact Extended Stay America

email us

Fill out the form below and we'll make sure your email gets to the person who can best help with your request and/or to the hotel directly.




 

call us

We're here to help! Feel free to call our toll-free number for reservation assistance. We will make sure to fulfill your hotel needs.

toll-free reservations
1-800-804-3724
guest relations
1-877-651-2124

Thanks for your interest in ExtendedStayAmerica.com. As the top extended stay hotel brand in the United States, we're committed to offering you value-packed suites with full kitchens for long-term hotel accommodations and short-term housing for business needs, relocation, home renovations or just visiting family and friends. You can book with us for a day, week or month and rest assured that you will enjoy the comforts of home when you're away from home.

top FAQs

Show AnswerI just checked out of my room. How do I receive a receipt?

 

Thanks for staying with us! For a copy of your receipt, please call the hotel directly and an associate will be glad to email or fax it to you.

Show AnswerDo your hotels have transportation/shuttle services?

 

This is a special amenity only provided by select hotels. Please call the hotel directly to confirm.

Show AnswerI made an online reservation while not logged in. Can you add that booking to my profile?

 

Unfortunately we cannot tie a reservation back to an account after the reservation has been made. In the future, please remember to log in before making a reservation on our website. Extended Perks members aren’t “docked” or penalized for not having all of their reservations listed in their accounts—you will always be eligible to reap any of our Extended Perks deals no matter how many times you stay with us!

Show AnswerWhat is your pet policy?

 

Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first month (not to exceed $150 + tax per pet), payable the first night of your stay and is charged at check-in. Each month thereafter is a $10 non-refundable fee (+tax) per day for the first 5 days of each month (not to exceed $50 + tax per month, per pet). This fee is to cover the cost of cleaning and fumigating guest room. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Larger, or more than two pets requires property manager’s approval. For questions, please contact your desired Extended Stay hotel.