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best rate guarantee program

Best Rate Guarantee. We Pinky Promise. You won't find lower rates for our hotels anywhere else. Banner
Shopping around online for a hotel is a pain, so why bother?

Extended Stay America is pleased to offer our Best Rate Guarantee. We promise if you find a lower, publicly available nightly rate on any qualified travel website for the same Extended Stay America hotel, we’ll honor that rate and then take an additional 10% off your nightly rate! To find out how you can save, follow these simple steps below:

1. Book Direct
Find your original Extended Stay America reservation. Submissions are only accepted if booked through ESA.com, 800.804.3724, or at one of our properties.
2. Complete the Online Claim Form
Did you find a Better rate within 24 hours of booking for the same hotel, same dates and accommodations on another site? Check out our terms & conditions before submitting a claim form. Claims must be submitted at least 72 hours prior to check-in.
3. We'll Be In Touch
If your claim is approved, we will contact you within 24-48 hours with your confirmation and modified rate.

Still have questions about our Best Rate Guarantee? Get in contact with us  here.