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privacy and security

privacy overview   |   terms & conditions

We are committed to protecting our guests’ privacy at Extended Stay America®. We understand that you may have questions about how our website collects and uses the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern our website.

By accessing and using our website, you are acknowledging that you have read and understood this privacy statement and agree to be legally bound by it. If you do not agree with the terms of this privacy statement, please refrain from using our website.

Click Here for our Terms of Use.

Information Collection and Use

We collect information from our users at several different points on our website. We will not sell, share, or otherwise distribute your personally identifiable data to third parties except as expressly disclosed in this privacy statement. When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information that we need. For example, if you would like to make a reservation at one of our hotels, we will ask you for information needed to process your reservation. We will use your email address to send a confirmation and, if necessary, may use other information to contact you for help in processing your reservation.


We may automatically receive and record information in our server logs from your browser, including your IP address (the Internet address of your computer), your computer's name, the type and version of your web browser, referrer addresses and other generally-accepted log information. We may also record page views (hit counts) and other general statistical and tracking information, which will be aggregated with that of other users in order to understand how our website is being used, and for security and monitoring purposes. None of this data alone can be used to directly identify you.  We may include cookies on our website and use them to recognize you when you return to our website.  Cookies must be enabled on your web browser if you wish to access certain personalized features for a tailored user experience and to make it easier for you to use the website upon future visits.  We may use so-called "pixel tags" — small graphic images (also known as "web beacons" or "single-pixel GIFS") — to tell us what parts of our website have been visited or to measure the effectiveness of searches customers perform on our website. Pixel tags also enable us to send email messages in a format customers can read, and they inform us whether emails have been opened, to help ensure that our messages are of interest to our customers.  We may send email messages, which use a “click-through URL” linked to content on our website. When you click one of these URLs, you pass through our web server before arriving at the destination web page. We track this click-through data to help determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply do not click text or graphic links in the email, or use the Contact Us page to opt-out of such tracking.


We use a third-party service provider to help us gather and analyze information about our customers. Our service provider’s only role is to help us conduct our business and deliver relevant products and services. If you would like to deactivate our ability to analyze your anonymous browsing and purchase behavior through the use of this service or find out more about our service provider, including its privacy policy and how to opt out, Click Here.


Personally identifiable information, as used in this Online Privacy Protection statement, means your name in association with one or more of the following items of data: street address, phone number, social security number, driver’s license number of other state-issued identification number, email address, or your financial account information, including credit or debit card numbers.  Please note that although you may provide your payment information through our website, Extended Stay America does not store your financial account information.  We use a reputable third party service provider  to collect and process your payment information.


We may choose to send news, bulletins, marketing materials, or other information, and will use personally identifiable information to send such communications.  If you do not wish to receive marketing-related communications from us, we will provide you the opportunity to “opt-out” of such communications, as provided below.

Correction/Updating Personal Information

If a user's personally identifiable information changes (such as user’s zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the My Account page or by emailing us using the Contact Us page.



It is our intention to only send you email communications that will be useful to you and that you want to receive. Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our website at the point where we ask for the information. You may click the option in any email we send to you or use the Contact Us page to opt-out of receiving emails in the future.

Please note: Members are not able to unsubscribe from service announcements, which contain important information about the service you have requested from us. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.


Site Security

Your personally identifiable information is subject to security procedures and policies regarding protection and use of confidential information. For example, we use Secure Socket Layer on pages of our website where you enter personally identifiable information.  Our security systems are therefore structured to deter and prevent hackers and others from accessing information you provide to us. Please understand, though, that this information should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided by or submitted to us. Due to the nature of Internet communications and evolving technologies, we cannot provide, and expressly disclaim, assurance that the information you provide us will remain free from loss, misuse, or alteration by third parties who, despite our efforts, obtain unauthorized access.


Other Sites

Extended Stay America is only responsible for the privacy statement and content of this website. We are not responsible for the data collection and use practices and privacy policy of or the use of cookies on third-party websites that you may access from our website.


Legal Issues

This is a United States website and is subject to the laws of the United States and the State of North Carolina. We will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to protect our guests, visitors, associates, property, or others.  If Extended Stay America is sold or disposed of as a going concern, whether by merger, sale of assets or otherwise, the relevant databases of Extended Stay America (including any personally identifiable information included therein) could, in whole or in part, be sold as part of that transaction. Therefore, information about our users, including personally identifiable information, may be disclosed as part of any merger or acquisition, creation of a separate business to provide the website, our services or sale or pledge of our company assets as well as in the event of an insolvency, bankruptcy or receivership in which personally identifiable information would be transferred as one of the business assets of the company.


Notification of Changes

If we decide to change our privacy policy, we will post a link to those changes on our homepage so our users are always aware of what information we collect, how we use it, and under which circumstances, if any, we disclose it. Changes in treatment of personally identifiable information will affect information collected after the change is posted online.


Participation by Children and Teens; Advisory.

Due to federal law (as reflected in the Children's Online Privacy Protection Act), WE DO NOT ALLOW INDIVIDUALS WHO WE KNOW ARE UNDER 13 TO PARTICIPATE IN OUR SERVICES. YOU MUST BE AT LEAST 13 YEARS OLD TO USE OUR WEBSITE. IF YOU ARE BETWEEN 13 AND THE APPLICABLE AGE OF MAJORITY, PLEASE REVIEW THIS AGREEMENT WITH YOUR PARENT OR GUARDIAN. Please understand that we cannot necessarily tell if a user is providing us with his or her true age.


Notice to California Residents

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by Extended Stay America to third parties for the third parties’ direct marketing purposes.  As described above, we do not disclose users' personal information to third parties for direct marketing purposes.  Nevertheless, if you wish to make such a request, please send an email to or write us at:





Do Not Track Notice.

Certain web browsers allow consumers to enable "do not track" signals through which a consumer can signal to websites and online services whether the consumer approves of the collection of personally identifiable information about its online activities over time and across third-party websites and online services. Our website does not change its behavior when receiving "Do Not Track" signals from browser software.