To Our Valued Guests,
As we continue to navigate these challenging and unprecedented times, I want to provide an update on how Extended Stay America is adapting to meet your needs in a coronavirus (COVID-19) travel environment.
First, to those essential travelers providing critical services during this crisis, we say thank you. We are honored to serve you, as well as our other loyal guests who choose to make Extended Stay America your home away from home. We know how critical it is that you have a safe and comfortable place to stay. That’s why our hotel associates are working tirelessly to keep every one of our 600+ Extended Stay America hotels across the country open to serve you. To those who need to travel during this time: we’re here for you and our doors are open.
Your health, safety and comfort remain our top priority. As a guest of Extended Stay America, you can rest assured we’re going above and beyond to provide an experience that truly feels like home.
Here is an update on the enhanced services and amenities we’ve implemented to provide some much-needed comfort, confidence, and flexibility during these uncertain times.
And as always, you’ll find plenty of space to work or relax, and a full-sized kitchen in every room. Extended Stay America gives you the control you need during this time of social distancing and limited dining options..
Extended Stay America’s commitment to your comfort and well-being has never been stronger. Sometimes it’s the little things that make the biggest difference. From a check-in call from a general manager just to make sure you’re doing all right or providing recommendations for local food and grocery delivery options, we’re not here to provide a basic hotel experience. We’re here to be your home away from home.
Thank you for your continued support and loyalty.
President and CEO, Extended Stay America