Committed to Your Safety and Comfort
It's undeniable, COVID-19 changed the world. If you have to travel in today's world, the last thing you want to be is uncertain about where you stay. Extended Stay America is committed to your health, safety and comfort, and that commitment does not stop in the face of a pandemic. That is why we are the only major hotel brand to remain 100 percent open since March 2020, serving the needs of many essential workers and those that have had to travel during the pandemic.
We know times are different. But we also know that you may be ready to start traveling again. Our Forbes-recognized STAYconfident program is the new norm at all our hotels so you can rest easy knowing that we care about your safety and comfort. So, when you're ready to travel again, our hotel associates are waiting to welcome you at any one of our 600+ locations.
A Message from Our President and CEO
Please click below for a message from Extended Stay America President and CEO, Bruce Haase.
Message from our CEO
Health & Safety
Extended Stay America is committed to the health, safety and comfort of our guests. Our comprehensive STAYconfident program has been recognized by Forbes as one of the best in the business and is comprised of three pillars: STAY Safe, STAY Healthy and STAY Comfortable. As part of this initiative, we’re leveraging our partnership with P&G Professional and its trusted brands like Mr. Clean, Spic and Span, and Comet to clean, disinfect and protect our properties, which protects you.
Effective August 20, 2020, all Extended Stay America hotels will require guests and all other individuals entering its hotels to wear a face covering when in indoor public areas, including entryways, lobbies, hallways, laundry areas, and elevators. For purposes of this requirement, face covering means a cloth face covering that covers the nose and mouth.
We recognize that wearing a face covering may not be possible in every situation or for some people. Exceptions will be made for the following:
- Children under the age of two (2)
- Individuals who are unable to wear a face covering due to a medical or behavioral condition or disability
- Individuals who are unable to remove a face covering without assistance
For hotels in states or municipalities with face covering mandates or requirements, the hotel will follow the state or municipal mandates or requirements.
Please contact the hotel directly, or our call center, to discuss any questions pertaining to your stay.
Travel Flexibility | Cancellation Policy
As always, we offer a flexible cancellation policy. Reservations must be cancelled by 6 p.m. local hotel time on the day of arrival, or the first night's stay (at quoted rate plus tax) will be charged as a No-Show Fee to the credit card holding the reservation.
If you booked directly with us and need to cancel a reservation, please contact us at 855.765.3618. If you booked with an online travel agency or other third party, please contact the third party directly.
Please Note: Advanced Purchase (AP) reservations: Guests who cancel more than 24 hours after their original time of booking, or fail to show, will forfeit their nonrefundable advance prepayment equal to the total cost of the reservation (including tax). Extended Plus Program (EPP) reservations: Guests who cancel more than 24 hours after their original time of booking, or fail to show, will forfeit their nonrefundable deposit equal to three (3) nights room rate plus tax. Similar rules may apply to other special rates and promotions. Reservations are based on availability.
- Full equipped kitchens. With fully equipped kitchens in every spacious suite, you can rest easy knowing that whether you want to go out or eat in, you have the choice.
- Faster, free wi-fi. We have increased the speed of our free wi-fi services at each of our hotels so you can stay connected with family, friends and colleagues.
- Spacious suites. Perfect for long-term stays, our suites provide more space than the average hotel room.
- On-site guest laundry. Stay fresh with on-site guest laundry at every hotel.
- Pet-friendly rooms. Take your furry loved ones with you when you travel.
Extended Stay America, a place where genuine care is always there.