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Extended Stay America cancellation policy

checking in:
Your reservation is guaranteed for arrival up to 6pm local hotel time on date of arrival. Please contact your destination hotels should your travel plans require a check-in past 6PM local hotel time on the date of arrival.

cancellations: Reservations are based on availability. Reservations must be cancelled by your check-in date at 6pm local hotel time, or the first night's stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Guests who cancel their Advanced Purchase reservations more than 24 hours after booking, or fail to show, will forfeit their nonrefundable advance prepayment equal to the total cost of the reservation (including tax). Cancellations or failure to show for Extended Plus Program (EPP) reservations, will result in the forfeiture of the nonrefundable advance deposit equal, 3 nights’ room and tax. Similar rules may apply to certain other special rates.