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best rate guarantee program

Sure, you could shop around online, but why bother?
Extended Stay America is pleased to offer our Best Rate Guarantee. Quite simply, we guarantee that if you find a lower, publicly available, average nightly rate, on any travel website for the same Extended Stay America hotel, we’ll honor that rate and then take an additional 10% off your nightly rate! For information on submitting a claim, please read all points below.

Here’s how it works:

  1. View the terms & conditions for the Best Rate Guarantee and then book your stay at www.ExtendedStayAmerica.com or any Extended Stay Hotels brand website.
  2. If within 24 hours you find a lower average nightly rate through another travel booking engine for the same Extended Stay America hotel, dates of travel*, number of night(s), room type, and number of guests, access our online claim form to take advantage of our Best Rate Guarantee or call toll-free 1-800-355-4535.
  3. Assuming we can confirm the lower rate is available and bookable on a competing website, our Best Rate Guarantee team will modify your nightly room rate to be 10% less than the competing website’s nightly rate and we will contact you to confirm your new rate.

So forget the hassle of shopping around for the best rate.  It’s always here on Extended Stay America, we guarantee it.  Plus, if you are signed up for our exclusive Suite Offers emails, you will always be the first to know when our newest promotion is available. 

* The check-in date must be a minimum of 72 hours from the date/time of the claim submission.