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SERVICES/POLICIESOffice Hours
7 a.m. to 11 p.m. seven days a week
Business Services
Our front desk can assist you with mail delivery and fax and copy service should you need it.
Housekeeping Service
One Full Housekeeping Service is provided for guests staying seven or more nights. Full Service includes dusting, vacuuming,
changing linens and towels, emptying trash, cleaning of bathroom and kitchen, replenishing soap and toilet paper if needed
and is performed once every seven days. Additional Full Service cleanings can be purchased at $10.00 per service.
Towel exchange is available at the Front Desk for guests staying one to six nights.
All guests can also purchase a Refresh Service at $5.00 per service. The Refresh Service includes replacing soiled towels,
emptying trash, replenishing soap and toilet paper if needed, and making bed with existing linens.
Dishes are not washed during either service. Please contact the hotel directly for additional information regarding our housekeeping
services.
Check In / Check Out
Check-in time for arriving guests begins at 3 p.m. Check-out time for departing guests is 11 a.m.
Cancellation Policy
Must cancel reservation by 6pm local hotel time on day of arrival or the 1st night's stay, at the quoted rate plus tax, will
be charged to the credit card holding the reservation.
Pet Policy
One pet is allowed in each guest room. A $25 per day non-refundable cleaning fee (not to exceed $150) will be charged the
first night of your stay.
Payment Policy
It is the policy and practice of Extended StayAmerica to require payment in advance for guest rooms. At check-in, guests
paying the nightly rate will be charged for their entire stay. Guests paying the weekly rate will be charged for the first
week of their stay upon check-in. Children 17 years of age and under stay free with an adult in the same room.
Travel Agent Commission
10% commission is paid for up to the first 7 nights only. Commission is paid within 30 days of the date of room consumption.
Contact the General Manager at the property for commission issues.
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