Extended Stay America® FAQ
Q. I have a promotional code. How do I redeem it?
A. In the Find a Hotel form located on any page there is a link that reads “More Search Options”. Click that link and you will be presented with a box into which a promotional code can be entered.
Q. How many days do I need to stay to get a weekly rate?
A. We offer special rates for stays between 7-14 nights, 15-29 nights, and 30 + nights. When you search our website for a stay of one week or more, the rates you see are our special weekly or monthly rates.
Q. Is there an additional charge for more than one guest?
A. There is an "Extra Person Charge" for an additional adult in any of our rooms of $5.00 nightly and $21.00 weekly.
Q. Do you offer any government, military, senior citizen, or AAA rates?
A. We do offer rates for government, military, seniors, or AAA members. You can see these rates by selecting the appropriate rate type when you enter your travel criteria into the booking engine on our website.
Q. What time is check in/check out?
A. Generally, check-in begins at 3pm, and check-out is at 11am. Please be sure to arrange for a late check-in directly with the hotel if you will be arriving at the property after 11pm.
Q. What amenities can I expect?
A. Our rooms offer fully-equipped kitchens that include a full sized refrigerator, microwave oven, stovetop, toaster, and coffee maker, as well as cooking utensils, dishes, and cutlery for two people. Extended Stay America "Economy Studios" include a mini refrigerator instead of the standard full sized refrigerator. Additionally, all of our guests enjoy in-room wifi Internet access, unlimited local phone use and personalized voicemail, cable television with movie channels, weekly housekeeping, on-premise laundry, and pet friendly accommodations. Each suite comes with complementary bar soap and fresh towels. For information about our housekeeping policy, click here.
Q. How many people can a room accommodate?
A. Most Extended Stay America locations are designed to accommodate a maximum of two or four people per room, depending on the room type. Be sure to select the number of people in your party when you use the booking engine on this website, and we will display only those rooms that can accommodate your party
Q. Do you have smoke-free rooms?
A. Yes, all of our locations offer smoke-free rooms. Although we will do our best to accommodate your request, we cannot guarantee smoking preference at this time.
Q. What is your housekeeping policy?
A. For guests staying one to six nights, complementary towel exchange is available at the front desk. For every seven days stayed, one full housekeeping service is provided. Full service includes dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, replenishing soap and toilet paper if needed and is performed once every seven days. Additional full service cleanings can be purchased at $10.00 per service. Towel exchange is available at the Front Desk for guests staying one to six nights. Dishes are not washed during either service. Please contact the hotel directly for additional information regarding housekeeping services.
Q. What TV channels do you offer?
A. Most Extended Stay America hotels offer the following package of TV channels: Showtime, Showtime 2, CNN, CNN Headline News, Fox News, TNT, WTBS, Discovery, Cartoon Network, USA, Oxygen, ESPN, ESPN 2, ESPN News, ESPN Classic, ESPN U, and The Weather Channel, as well as locally broadcast network affiliates including ABC, CBS, FOX, NBC, and PBS. Channel offerings may vary by property.
Q. What are your laundry facilities like?
A. All hotels have on-site laundry facilities available 24 hours a day. The laundry room is equipped with coin-operated washers and dryers.
Q. Do your locations offer swimming pools?
A. Select Extended Stay America properties offer swimming pools. Additionally, guests are welcome to use the pool where available at any nearby Extended Stay Deluxe or Homestead Studio Suites location.
Q. Do your locations offer an exercise facility?
A. Select Extended Stay America locations offer on-premise exercise rooms or access to exercise facilities nearby. Please contact the hotel directly to see if it partners with a gym in the area.
Q. Do your hotels provide an iron and ironing board?
A. Every Extended Stay America hotel room includes a full size iron and ironing board.
Q. Do your properties offer safe deposit boxes?
A. Yes, we offer safe deposit boxes at all locations. Guests may inquire at the front desk.
Q. Do you have luggage carts?
A. Yes, each property has a luggage cart available for your use.
Q. Do you provide shuttle service to and from the airport?
A. Select Extended Stay America locations offer shuttle service.
Q. What is your payment/deposit policy?
A. It is the policy and practice Extended Stay America to require payment in advance for guest rooms. At check-in, guests paying the nightly rate will be charged for their entire stay. Guests paying the weekly rate will be charged for the first week of their stay upon check-in. Children 17 years of age and under stay free with an adult in the same room.
Q. Do you offer voice mail capabilities?
A. Our guests have free unlimited local calls and free personalized voice mail. Your voice mail can be retrieved from your room or by remote access. Please be sure to check with the front desk for your voice mail extension.
Q. Do your properties offer fax or mail service?
A. Our front desk can assist you with mail delivery, fax service and copy service should you need it.
Q. Do you offer wireless Internet access?
A. All properties offer free wireless Internet access. Contact the hotel's front desk for access code.
Q. How do I receive a current National Locations Directory?
A. You can receive a directory by mail by sending a request to us at DirectoryRequests@extendedstay.com. In addition, you can download our latest directory by clicking here.
Q. What is your pet policy?
A. Extended Stay America locations offer pet friendly accommodations for a nominal fee of $25 per night, not to exceed $150 per stay.
Q. Do you have a loyalty program?
A. We offer members of our email club, Suite Offers®, exclusive access to our best discounts and promotions. To sign up for Suite Offers, click here.
Q. Where is your Home Office located?
A. Our Home Office is located at: 11525 N. Community House Rd., Suite 100 Charlotte, NC 28277